The Art of Exceeding Expectations

…by being Just A Little Bit Better (JALBB)
An Executive Development Program

 

In today’s competitive world, often the difference between winning and losing is being “just a little bit better” than the competition. This course is designed to motivate participants to set new expectations and achieve more.

 

JALBB — Always Doing A Little More Than Expected

  • Introduce JALBB concept
  • How does JALBB work?
  • Who does it work on?
  • The Fourth Wave challenge
  • Assignment: JALBB at home, at work, and in the community

Surprising Your Clients, Boss and Colleagues with JALBB

  • JALBB on the job
  • Yourself
  • Customers, clients
  • Colleagues, boss
  • Assignment: Make you life JALBB

You And The Theory Of Expectations

  • What is the theory of expectation?
  • Who determines expectations?
  • Is there a limit?
  • Do I have time and energy to be JALBB?
  • Examples and situations
  • JALBB suggestions

Making JALBB a Reality In Your Life

  • Review
  • Small group interaction
  • Motivation from instructor
  • Motivation from corporate leader
  • Commitment sheet

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